Description

De-Escalation & Communication Tools for Tackling Tough Moments Tense moments can and will happen anywhere, at work, in public, in service roles, and knowing how to respond makes all the difference. This 2-hour training offers practical tools for recognizing escalating behavior and responding in a way that is calm, respectful, and centered on safety. Participants will explore why escalated behavior happens, using the tools to manage escalation through body language and tone, and what strategies work best for de-escalating intense interactions without force or fear. 

Key Takeaways: 

- Understand what causes escalated behavior and how to recognize early warning signs 

- Learn communication techniques that promote calm, trust, and connection 

- Practice verbal and non-verbal strategies for safely de-escalating situations 

- Explore real-life scenarios and build confidence through group problem-solving

This training is supported by the Statewide Technical Assistance and Training Grant through the Washington State Department of Agriculture, Food Assistance.